Q: Forgot my password?

A: Click here

Q: Why does the Save 721 (Tax Return) icon not work? (Disabled)

A: The Save 721 (Tax Return) icon depends on the completion of all required fields being completed in Step 1. Please review all of the fields in Step 1 that are displayed as ‘required’

Q: Why does the payment site tell me the card is invalid?

A: Please confirm that you have the correct card type selected (Master Card or Visa).

Q: Why did the transaction fail to complete?

A: Connectivity between the verified payment provider and ExciseWeb has been interrupted. Please wait 10 minutes and try again.